Support
Help with a live route, 24/7.
Support is staffed around the clock, every day of the year. If you already have calls running through TringPBX, this is where to start — new enquiries are better sent through the contact form.
24/7Customer portal
Sign in to your account.
Account access is handled in the customer portal. If you are not sure whether your account has portal access yet, ask the team that set your routes up.
Portal access
Portal sign-in is provided directly to account holders. If you need access, contact the team that manages your routes and we will point you to the right place.How to reach us
Support channels
Support contact details are provided with your account. If you do not have them to hand, send a note through the contact form and we will route it to the right team.Hours: 24/7, every day of the year
Common questions
Start with how the route is built.
Most support questions are really questions about how a call path is arranged. Each service page explains the behaviour behind it.
- Virtual NumbersHow the route behaves and what it can be set to do.
- Toll-Free NumbersHow the route behaves and what it can be set to do.
- International CallingHow the route behaves and what it can be set to do.
- Call ForwardingHow the route behaves and what it can be set to do.
- Smart RoutingHow the route behaves and what it can be set to do.
- IVRHow the route behaves and what it can be set to do.
- Hosted PBXHow the route behaves and what it can be set to do.
- SIP TrunkingHow the route behaves and what it can be set to do.
- Business VoIPHow the route behaves and what it can be set to do.
- Cloud CommunicationHow the route behaves and what it can be set to do.
- Wholesale VoiceHow the route behaves and what it can be set to do.
- Call AnalyticsHow the route behaves and what it can be set to do.
- Call TrackingHow the route behaves and what it can be set to do.
Next step
Need a route changed?
Tell us what should happen differently and when. We will confirm what the change involves before anything moves.