Privacy Policy

This policy explains how we handle personal information collected through the TringPBX website. It covers people who browse the site and people who send us an enquiry.

It does not describe how call data is handled inside a live service. Where a customer agreement is in place, that agreement governs how call records and account data are processed.

We keep collection to what we need in order to answer you.

• Details you send through the contact form: name, work email, company, country, the requirement you selected, an optional volume indication, and your message.
• Technical information your browser sends when you load a page, such as the request time and general device type.
• If analytics is enabled, aggregate usage information about which pages are visited. We do not send the content of your message, your name or your email address to analytics.

• To respond to your enquiry and work out whether we can support the routing you described.
• To keep a record of the conversation so a colleague can pick it up.
• To protect the site from automated abuse, including basic rate limiting on the contact form.
• To understand, in aggregate, which pages are useful.

• We do not sell personal information.
• We do not run session replay or record what you type before you submit a form.
• We do not add advertising pixels or cross-site tracking to this website.
• We do not send your enquiry content to analytics tools.

Enquiry data is kept for as long as it is useful to the conversation it belongs to, and then removed. If a customer relationship begins, the records that support that relationship are governed by the customer agreement instead.

You can ask us to delete an enquiry at any time and we will confirm once it is done.

Enquiries are visible to the people at TringPBX who need to answer them, and to the service providers that host the website and deliver our email. Providers act on our instructions and are not permitted to use your information for their own purposes.

To exercise any of these, contact us and tell us what you would like us to do. We will respond within a reasonable period and will not ask for more information than we need to identify the record.

• Ask for a copy of the information we hold about you.
• Ask us to correct information that is wrong.
• Ask us to delete an enquiry.
• Object to a particular use, or ask us to restrict it.

The website is built to work without advertising or tracking cookies. If a cookie-based analytics or consent tool is introduced, this section and a consent notice will be updated before it is enabled.

If this policy changes in a way that affects how we handle your information, the updated date at the top of this page will change. Material changes will be described in the policy itself rather than applied quietly.

Questions about this policy, or about information we hold, can be sent through the contact form on this site and will be routed to the right person.