Call forwarding
Forward business calls without changing how customers reach you.
Keep one business number at the front while routing calls to the destinations that make sense behind it — an office line, a mobile, a team, or a destination in another country.
Diagram: one published number forwards to an office line, then a mobile, then a team group, with voicemail as the defined fallback.
What it solves
The number stays. The destination moves.
Businesses change shape constantly — people move between offices, teams work remotely, coverage shifts across time zones. The number printed on your website, invoices and signage should not have to change every time that happens.
- Keep customer-facing numbers consistent as your team changes.
- Route calls around your structure instead of around your phone system.
- Adjust destinations when operations change, without republishing a number.
- Create fallback paths where supported, so calls have somewhere to land.
How it works
Three things happen to every call.
Calls arrive on your business number
Your published number stays exactly as your customers know it.
The forwarding setup is applied
The call is matched against the destination configured for that line.
The call is delivered
It rings at the office, a mobile, a team or an international destination.
Capabilities
What you can build with it.
Availability of individual capabilities depends on your setup and destinations. We confirm what applies before anything is configured.
- Multiple destinations
- Point one business number at more than one endpoint and decide the order they are tried.
- Conditional forwarding
- Divert on no answer, on busy, or when a destination is unreachable.
- Schedule-based routing
- Send calls to different destinations inside and outside working hours.
- Failover paths
- Define a backup destination so an unanswered call still has a route.
- International destinations
- Forward toward destinations in other countries where the route is available.
- Change without disruption
- Update where a number points without changing the number itself.
Example call flow
A route you could read out loud.
One published number, three destinations tried in order, and a defined fallback if nobody answers.
Route definition
Illustrative- Line
- Main business number · published everywhere
- First
- Office line · ring 15 seconds
- Then
- Duty mobile · ring 20 seconds
- Then
- Team group · everyone available
- Otherwise
- Voicemail with callback details
An illustrative example. Your route is written with you before anything is configured.
Use cases
Where it earns its place.
Office to mobile
Calls to the main line follow the person who is on duty rather than the desk they left.
Out-of-hours cover
Evening and weekend calls move to a different destination without changing the number.
Cross-border teams
A local number in one market delivers to a team operating from another.
Coverage & compatibility
Will it work where you need it?
Destinations, number types and endpoint compatibility vary. Send us the specifics and we'll confirm what is available rather than publish a list that may not hold for your case.
FAQ
Common questions
Anything specific to your destinations, numbers or endpoints is confirmed directly rather than answered generically.
Do customers see a different number when calls are forwarded?
The number they dial is the number you publish. How caller identity is presented on the receiving end depends on the destination and on local regulations — our team can confirm what applies to your setup.
Can I change the destination myself?
Forwarding destinations are configured against the line. Tell us how you want changes handled and we will confirm the options available for your account.
What happens if the destination does not answer?
You can define what should happen next — try another destination, or fall back to a defined endpoint. The exact behaviour is set when your route is configured.
Next step
Ready to set up call forwarding?
Tell us how your calls work today and where they need to go. We'll map the route with you before anything is configured.